Deep Resorts

I just now had a word with Surarajit from the Kolkata team to book a room for my elderly parents travelling to Puri in February. I asked him to send me the bill/invoice so that I can pay 50% amount and book the rooms for my elderly parents. This fellow was extremely rude and arrogant and does not have the basis decency to talk to customers and refused to give me a bill. I even said how can I make the payment without the bill. He said thats their protocol and he can not go against the same. He was extremely disrespectful and misbehaved with me. Now I am scared to book something for my elderly parents at their property. Before booking if their attitude is like this, I wonder how they would treat my parents after they reach there. Their check out time is 7am in the morning and my parents train is at 2pm- Bande Bharat. I requested if my parents can rest in the lounge area, he refused and said that they will not allow. I even said that I would make extra payment but to allow my parents to wait atleast in the lounge/reception sitting area, he said that will not be possible. I really do not understand how can the hotel people treat customers like this. I usually do not give any reviews but when I told him that what you all are doing is wrong, he even said that do whatever you feel like and you cant do anything to me. I feel this kind of behaviour is extremely wrong and nobody should avail their services. Highly recommending not to book rooms in their hotel, especially if you are travelling with old parents and or sending your old parents.

Worst hospitality experience while on a trip to Puri. Throughout the stay, renovation work was going on and due to which a lot of noise and disturbance happened and when reported the issues to the management, they asked us to bear it for some days. No wi-fi facility is there, and rooms/hotel is untidy to an unimaginable level. Highly recommend people to look for other hotel for peace of mind even if they cost a bit higher.

I just now had a word with Surarajit from the Kolkata team to book a room for my elderly parents travelling to Puri in February. I asked him to send me the bill/invoice so that I can pay 50% amount and book the rooms for my elderly parents. This fellow was extremely rude and arrogant and does not have the basis decency to talk to customers and refused to give me a bill. I even said how can I make the payment without the bill. He said thats their protocol and he can not go against the same. He was extremely disrespectful and misbehaved with me. Now I am scared to book something for my elderly parents at their property. Before booking if their attitude is like this, I wonder how they would treat my parents after they reach there. Their check out time is 7am in the morning and my parents train is at 2pm- Bande Bharat. I requested if my parents can rest in the lounge area, he refused and said that they will not allow. I even said that I would make extra payment but to allow my parents to wait atleast in the lounge/reception sitting area, he said that will not be possible. I really do not understand how can the hotel people treat customers like this. I usually do not give any reviews but when I told him that what you all are doing is wrong, he even said that do whatever you feel like and you cant do anything to me. I feel this kind of behaviour is extremely wrong and nobody should avail their services. Highly recommending not to book rooms in their hotel, especially if you are travelling with old parents and or sending your old parents.